Terms and Conditions
General Terms and Conditions (GTC) of the Platform "Beezybee"
Last updated: July 2026
Operator:
Beezybee, proprietor Dirk Bock (sole trader)
Theodolindestr. 32a
76744 Wörth am Rhein
Email: admin@beezybee-app.de
VAT identification number pursuant to Section 27a of the German VAT Act (UStG): DE184048859
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Section 1 Scope of Application
(1) These General Terms and Conditions (hereinafter "GTC") govern the use of
the mobile application "Beezybee" (hereinafter "Platform" or "App"), including
all associated web services, operated by Dirk Bock (hereinafter "Operator").
(2) The Platform currently comprises the following business areas (hereinafter
"Verticals"):
a) "Beezybee" – a peer-to-peer intermediary marketplace for neighborhood
help and casual jobs (Sections 4–8);
b) "Borrowbee" – an intermediary marketplace for the paid temporary
provision of movable goods. Providers may be private individuals as
well as commercial providers (sole traders and companies) (Section 9).
(3) The GTC apply to all registered users (hereinafter "Users") irrespective
of whether they act as Seekers, Helpers, Lenders, or Renters.
(4) Deviating, conflicting, or supplementary terms and conditions of Users
shall only become part of the contract if and to the extent the Operator has
expressly agreed to their applicability in writing.
(5) Special conditions may apply to individual Verticals, which are set out in
the respective section of these GTC and which, in the event of a conflict,
take precedence over the general provisions.
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Section 2 Intermediary Role of the Operator
(1) The Operator acts exclusively as a technical intermediary. It provides a
platform through which Users may independently initiate and conclude contracts
with one another. The Operator does not at any time become a party to the
contracts concluded between Users.
(2) The Operator is, in particular:
a) not an employer, not an employee, and not an employment agent within
the meaning of the German Social Code, Book III (SGB III);
b) not a hirer or temporary employment agency within the meaning of the
German Temporary Employment Act (AÜG);
c) not a contracting party with respect to the service, work, or rental
contracts concluded between Users;
d) not an insurer and not an insurance intermediary.
Payments are processed exclusively via the external payment service provider
Stripe; details are governed by Section 7.
(3) The Operator is not liable for the proper performance of the contracts
concluded between Users. Claims arising from the contractual relationship may
only be asserted between the respective participating Users.
(4) The Operator does not provide any legal employment placement within the
meaning of Section 38 SGB III. The Platform serves merely as a technical means
of communication for establishing contact.
(5) The Platform is designed exclusively for short-term, seasonal, and
occasional jobs. It does not serve permanent employment placement, the supply
of labor, or as a substitute for regular employment relationships. Listings
aimed at permanent or regular employment may be removed by the Operator
without prior notice. For commercial Users, the maximum runtime of a listing
is limited to 30 days; recurring jobs are limited to a maximum runtime of
3 months.
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Section 3 Registration and User Account
(1) Limited use of the Platform is possible without registration
(Browse-First). Non-registered visitors may view public content such as
listings and marketplace offers. For active use (applications, bookings, chat,
ratings), registration and the creation of a personal user account are
required.
(2) Only natural persons who have reached the age of 18 and have full legal
capacity are entitled to register. Registration may also be carried out on
behalf of a company; in this case, the registering User warrants their
authority of representation.
(3) The User is obliged to provide truthful, complete, and current information
upon registration. Any changes to the stated data must be updated in the user
profile without undue delay.
(4) Each User may create only one user account. The disclosure of access
credentials to third parties is prohibited. The User is liable for all
activities carried out under their user account.
(5) The Operator reserves the right to refuse registration without stating
reasons, or to temporarily suspend or permanently delete an existing user
account in the event of violations of these GTC.
(6) As part of registration and, at the latest, before the first reportable
payout (Section 10), the User is obliged to provide the following data: full
name, address, date of birth, tax identification number (Steuer-ID), and IBAN.
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Section 3a Commercial Providers
(1) Users who offer services or rental items in the course of a commercial or
self-employed professional activity (entrepreneurs within the meaning of
Section 14 of the German Civil Code (BGB)) must declare this themselves by
selecting the applicable provider status (when setting up the payout account
or via the profile settings). On the basis of this self-declaration, the
Platform labels such Users as "Commercial Provider".
(2) Commercial providers fulfil all statutory information, labelling, and
consumer-protection obligations owed by them towards consumers themselves and
on their own responsibility, in particular:
a) the provider identification (Section 5 of the German Digital Services
Act (DDG));
b) the distance-selling information obligations, including the withdrawal
instruction (Sections 312d et seq., 355 et seq. BGB);
c) the statutory warranty rights;
d) obligations under price-indication and VAT law.
(3) For this purpose, the Operator provides exclusively the technical input
fields (in particular the "provider identification" in the user profile). The
Operator does not check the information of commercial providers for accuracy
or completeness and provides no legal or tax advice. Responsibility for the
information and for fulfilling the obligations under paragraph (2) lies
exclusively with the respective provider.
(4) Repeated or serious violations of this Section entitle the Operator to
take measures pursuant to Section 12.
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Section 4 User Obligations
(1) The User undertakes to use the Platform exclusively for the intended
purposes and in compliance with applicable law.
(2) The User is, in particular, prohibited from:
a) posting untrue, misleading, or rights-infringing content;
b) using the Platform to initiate or carry out illegal activities, in
particular undeclared work (Section 6);
c) harassing, threatening, or discriminating against other Users;
d) manipulating, overloading, or otherwise impairing the technical
infrastructure of the Platform;
e) deploying automated access (bots, scrapers, etc.) without the express
written permission of the Operator;
f) processing payments outside the Platform in order to circumvent the
Operator's service fee (see paragraph (3));
g) exchanging contact details (telephone number, email, social-media
accounts) via the Platform before the binding assignment or allocation.
(3) Circumvention of Platform Fees (Off-Platform Deals):
a) It is expressly prohibited to process jobs or rental transactions
initiated via the Platform outside the Platform in order to circumvent
the service fee.
b) This also applies to establishing contact via external channels where
this evidently pursues the purpose of circumventing platform-bound
transactions.
c) In the event of a violation of this prohibition, the Operator is
entitled to permanently block the user account with immediate effect.
Already credited BeeCoins may lapse in this case (Section 8(6)). The
Operator withholds or sets off actual monetary balances only to the
extent that this is legally permissible, undisputed between the parties,
legally established, or necessary for the settlement of still-open
transactions. Further claims for damages are reserved.
(4) Direct communication between Users takes place differently depending on the
Vertical:
a) Borrowbee: The in-app chat is available after an expression of interest
and before the booking request, in order to clarify handover details,
availability, and return arrangements.
b) Beezybee: The in-app chat is only enabled after a booking has been made.
This serves transparent pricing and the protection of the platform
intermediary against off-platform deals.
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Section 5 Permitted and Prohibited Categories
(1) The Platform serves exclusively the intermediation of neighborhood help,
simple casual jobs, and the paid temporary provision of movable goods.
(2) The following activities and categories are expressly prohibited on the
Platform and are actively prevented by automated systems (AI-supported
screening):
a) Electrical installation work – Work on the fixed electrical installation
pursuant to Section 13 of the German Low Voltage Connection Ordinance
(NAV) requires entry in the installer register of the responsible grid
operator.
b) Gas, heating, and plumbing installation – Work on gas and water
installations pursuant to Section 13 of the German Low Pressure Gas
Connection Ordinance (NDAV) and the German Ordinance on General
Conditions for the Supply of Water (AVBWasserV) requires a registered
specialist business.
c) Roofing work – Roofing work, as a trade requiring authorization, is
subject to the master craftsman requirement pursuant to Annex A No. 4 of
the German Trade and Crafts Code (HwO) and requires entry in the Crafts
Register.
d) Medical treatments – Curative activities (including physiotherapy,
osteopathy, speech therapy, and comparable treatments) are subject to
the German Act on Alternative Practitioners (HeilprG) and require a
corresponding license.
e) Legal advice – The provision of legal services outside the German Legal
Services Act (RDG) is impermissible. Permitted ancillary services under
Section 5 RDG remain unaffected.
f) Tax advice – Commercial assistance in tax matters is reserved, pursuant
to Section 5 of the German Tax Advisory Act (StBerG), for members of the
tax advisory professions.
g) Passenger transport – Paid passenger transport without authorization
under the German Passenger Transport Act (PBefG).
h) Security services – Security services without a permit under
Section 34a of the German Trade Regulation Code (GewO).
i) Motor vehicle technology – Work on motor vehicles (repair, maintenance,
inspection, preparation for technical/exhaust inspection) is, as a trade
requiring authorization, subject to the master craftsman requirement
pursuant to Annex A No. 20 of the German Trade and Crafts Code.
j) Other crafts and commercial activities requiring authorization which,
under the German Trade and Crafts Code (Annex A HwO), are subject to the
master craftsman requirement or which, under the German Trade Regulation
Code, require a special permit.
(2a) These activities are currently not intermediated via the Platform. The
Operator is examining the introduction of a separate professional area in
which appropriately qualified providers with proof submitted (e.g. entry in
the Crafts Register, master craftsman's certificate, or authorization to
practice pursuant to Sections 7 et seq. HwO) may offer such services. Until
this area is enabled, the publication of corresponding offers remains blocked.
(3) The Operator uses AI-supported systems for the automatic detection and
blocking of prohibited categories during the creation of listings. These
systems capture key terms, description patterns, and category contents and
prevent the publication of impermissible offers.
(4) Independently of the technical check, the User is solely responsible for
ensuring that the jobs they post or accept are not subject to any statutory
authorization requirement.
(5) The Operator is not liable for damages arising from the performance of
prohibited activities, even if these were not detected by the automated
systems.
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Section 6 Undeclared Work and Trade Obligation
(1) The Platform may not be used for the initiation or performance of
undeclared work within the meaning of Section 1(2) of the German Act to Combat
Undeclared Work (SchwarzArbG).
(2) Undeclared work exists, in particular, where:
a) service or work performances are rendered even though the provider has
not complied with their obligation to notify under Section 14 GewO;
b) a trade requiring authorization is operated as a permanent business
without being entered in the Crafts Register (Section 1 HwO);
c) the provider does not comply with their tax obligations (in particular
income tax, VAT);
d) the provider does not comply with their social-security reporting
obligations.
(3) Each User is, on their own responsibility, obliged to:
a) check whether their activity on the Platform requires a trade
registration and, if applicable, carry it out;
b) properly declare all income earned on the Platform to the competent tax
office;
c) observe any VAT obligations and remit VAT, unless the small-business
regulation under Section 19 UStG applies;
d) check and fulfil any obligation to register a self-employed activity
with the competent employers' liability insurance association (statutory
accident insurance);
e) ensure that sufficient liability insurance exists for the offered
activity.
(4) The Operator assumes no responsibility whatsoever for compliance with the
obligations stated in paragraph (3). It is neither obliged nor able to check
the tax, social-security, or trade-law situation of individual Users.
(5) The Operator uses automated systems that detect conspicuous usage patterns
(e.g. unusually high transaction volume, indications of commercial activity
without corresponding identification). In the event of suspected undeclared
work, the Operator is entitled to:
a) delete the relevant listing;
b) temporarily suspend the user account;
c) inform the competent authorities, insofar as a statutory obligation to
do so exists or sufficient suspicion is present.
(6) The Operator expressly points out that even occasional activities
(neighborhood help) may be subject to income tax above certain income
thresholds. The exemption limit pursuant to Section 22 No. 3 Sentence 2 of the
German Income Tax Act (EStG) (currently EUR 256 per calendar year) merely
exempts other income from income tax; if exceeded, the entire amount is
taxable. The Operator recommends that every User seek tax advice.
(7) Helper Disclaimer (mandatory notice before first application):
a) Before applying for the first time for a job or rental transaction, the
User is shown a binding notice (disclaimer) that points to the
self-responsible obligations under paragraph (3), in particular:
– Trade registration pursuant to Section 14 GewO, if required;
– Taxation of income (exemption limit: EUR 256 p.a. pursuant to
Section 22 No. 3 Sentence 2 EStG);
– Social-security obligation and payment of contributions;
– Avoidance of undeclared work pursuant to the German Act to Combat
Undeclared Work (SchwarzArbG).
b) The User must actively confirm the disclaimer before an application is
possible. The confirmation is stored permanently in the user database
with a timestamp and version number.
c) The disclaimer is one-time and cannot be revoked. In the event of
material changes to the notice text, the Operator may require a renewed
confirmation.
d) This mandatory notice applies to all Verticals of the Platform
(Beezybee, Borrowbee).
e) Confirmation of the disclaimer does not release the User from the actual
compliance with the stated obligations. The disclaimer serves as
documented acknowledgment, not as an assumption of liability by the
Operator.
(8) Tax-related in-app notices:
a) The Platform records the cumulative income and transactions of each User
within a calendar year and displays informational notices in this
regard. These do not constitute a tax assessment.
b) The notices comprise, in particular:
– a reference to the exemption limit for other services
(Section 22 No. 3 EStG) that personally concerns the User;
– the collection of the tax identification number for reportable
activities, at the latest before the first payout (see Section 10).
c) These notices are purely informational and do not replace tax advice.
The Operator assumes no liability for the completeness or accuracy of
the notices.
d) The income and transaction counters are automatically reset on
January 1 of each calendar year. The previous year's data is archived.
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Section 6a Profile Tiers and Professional Status
(0) Current status of the Platform: The Platform currently intermediates
exclusively simple, non-authorization-requiring activities (Tier 1). The
professional status (Tier 2) and the intermediation of jobs requiring a
permit or authorization are in preparation and are not yet enabled. The
following paragraphs describe the planned procedure.
(1) The Platform distinguishes two user levels (Tiers):
a) Tier 1 – Basic status (without trade proof submitted): Every registered
User automatically receives Tier 1 upon registration. Tier 1 Users may
offer and perform simple neighborhood help and casual jobs that do not
require any special permit or qualification.
b) Tier 2 – Professional with proof submitted: Users who present a valid
trade license, an entry in the Crafts Register (HWK card), or a
comparable official permit may apply for this professional status once
the function is enabled.
(2) Procedure for obtaining Tier 2:
a) The User uploads a photo or scan of the trade license or HWK card via
the Platform.
b) The document is checked manually by the Operator.
c) Upon a positive check, the User is upgraded to Tier 2.
d) In the event of rejection, the User is informed and may resubmit
documents.
e) The Operator reserves the right to withdraw Tier 2 status at any time if
doubts exist regarding the validity of the documents submitted or if the
permit has been revoked.
(3) Jobs requiring a license (currently in preparation, not yet active):
a) Once the function is enabled, jobs marked as "License required" may be
accepted exclusively by Users with Tier 2 status. Until then, the
Platform does not intermediate any jobs requiring a permit; the system
automatically blocks their creation.
b) The Platform's AI-supported system may additionally mark jobs
automatically as requiring a license if the description indicates an
activity requiring a permit.
c) The "License required" marking is immutable after the job has been
created.
d) Checking whether a Tier 2 User has the qualification required for the
specific job is the responsibility of the User themselves. The Tier 2
proof submitted merely confirms the existence of a commercial
authorization, not the technical suitability for a particular activity.
(4) A User's Tier status is displayed on their profile (Professional with
proof submitted / Basic status without trade proof submitted). Manipulation
of the Tier status by the User is technically impossible.
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Section 7 Payment Processing and Service Fee
(1) All payments between Users are processed exclusively via the external
payment service provider Stripe Payments Europe, Ltd. (hereinafter "Stripe").
Payment processing takes place via Stripe Connect (Express accounts). The
respective amount is collected via the accounts and technical infrastructure
of Stripe. The payout to the respective recipient is deferred and is only
triggered in accordance with these GTC (held-back payout). The Operator does
not offer any escrow or fiduciary service and does not itself provide payment
services; all payment transactions are executed by Stripe. Stripe is an
officially licensed payment service provider (regulated by the Central Bank
of Ireland). For payout-eligible providers (Helpers or
Lenders), a direct contractual relationship with Stripe arises through the
setup of a Stripe Express account; for these, the Stripe Connected Account
Agreement applies supplementarily. For paying Users, the respective applicable
payment terms of Stripe apply within the scope of payment processing.
(2) The Platform uses a model with deferred, held-back payouts:
a) Upon assignment of a job (Beezybee), the total amount (job value plus
service fee) is collected (charged) from the Seeker. The payout to the
Helper is held back until release.
b) The release of the payment to the Helper takes place:
– after express confirmation of job fulfilment by the Seeker; or
– automatically 48 hours after the completion time reported by the
Helper, provided the Seeker does not raise an objection within this
period.
c) In the Borrowbee area, the special provisions pursuant to Section 9
apply.
(3) Service fees:
a) Beezybee: The Operator charges a service fee amounting to 15% (final
price including statutory VAT) of the agreed job value, but at least
EUR 4.00 (final price including statutory VAT) per transaction (see
lit. e). The service fee is charged to the Seeker upon assignment in
addition to the job value.
b) Borrowbee: The Operator charges a service fee amounting to 15% (final
price including statutory VAT) on the daily rate set by the Lender, but at
least EUR 4.00 (final price including statutory VAT) per transaction (see
lit. e). The actual amount of the service fee is displayed to the User
before the transaction is concluded.
c) Loyalty discount: From the second (2nd) joint booking between the same
Seeker and the same Helper or Lender, the service fee is reduced by
5 percentage points (to 10%). The calculation is performed automatically
on the basis of the booking history stored in the system.
d) Recurring bookings (subscription jobs): If the Seeker and the Helper
agree on the regular repetition of a job via the Platform, the service
fee amounts to 10% of the job value. The frequency (weekly, biweekly,
monthly) is set when the subscription is established. Both parties may
pause or cancel the subscription at any time. The reduced fee applies
from the first subscription execution.
e) Minimum fee: The service fee is at least EUR 4.00 (final price including
statutory VAT) per transaction. This minimum also applies where a discount
(loyalty, subscription, voucher or BeeCoin credit) would mathematically
result in a lower amount. It is transparently shown to the User before the
transaction is concluded.
f) The respective service fee is transparently disclosed to the User before
the transaction is concluded. The applied fee (standard, loyalty,
subscription, or minimum fee) is shown separately in the payment overview.
g) The Operator is entitled to issue invoices in electronic form (email,
in-app).
h) Service fee in the event of a subsequent agreement on the job value: If
the parties subsequently agree on a reduction of the job value (for
example in the settlement procedure under the Terms of Use), the Seeker
is reimbursed the difference of the job value. The service fee remains
unaffected by this and is not reimbursed on a pro rata basis, since it
is the consideration for the intermediation service already fully
rendered by the Operator and arises independently of the quality of
performance of the intermediated job; it is measured by the job value
originally agreed upon assignment. This does not apply where the
performance is entirely absent (agreement on 0% or acknowledged
non-fulfilment); in this case the service fee is also reimbursed.
(4) Promotional Discounts and Launch Offers
The Operator may grant time-limited promotional discounts on the service fees
mentioned in paragraph (3). During such a promotional period, the service fee
may be reduced in whole or in part. The Operator informs Users about the
start, end, and scope of the respective promotional offer in the App and/or on
the website. After expiry of the promotional period, the regular fees pursuant
to paragraph (3) apply. There is no entitlement to an extension or repetition
of promotional offers.
(5) Cancellation and refund:
a) A free cancellation by the Seeker is possible as long as the job has not
yet been accepted by a Helper.
b) After acceptance by a Helper, the cancellation is governed by the
conditions agreed in the individual case. The Operator may retain an
intermediation fee.
c) In the case of justified complaints, the Operator mediates between the
parties. The Operator triggers technical refund or payout measures only
to the extent that a documented agreement between the parties, a clear
non-performance, a statutory reversal, or the platform rules (in
particular the settlement procedure under the Terms of Use) provide for
this. The assertion of claims through legal remedies remains open to the
parties.
(6) The Operator is not liable for delays, failures, or errors in payment
processing by Stripe. Claims arising therefrom must be asserted directly
against Stripe.
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Section 7a Withdrawal Instruction for Consumers
(1) Right of withdrawal:
If you are a consumer within the meaning of Section 13 BGB, you have a
statutory right of withdrawal for distance contracts pursuant to
Sections 355 et seq. BGB. You have the right to withdraw from this contract
within fourteen (14) days without giving any reason. The withdrawal period
is fourteen days from the day of conclusion of the contract. To exercise
your right of withdrawal, you must inform us:
Dirk Bock
Theodolindestr. 32a
76744 Wörth am Rhein
Email: support@beezybee-app.de
by means of an unequivocal statement (e.g. a letter sent by post or an
email) of your decision to withdraw from this contract. In order to meet
the withdrawal deadline, it is sufficient that you send the communication
concerning the exercise of the right of withdrawal before the withdrawal
period has expired.
(2) Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments
we have received from you, including the service fees, without undue delay
and at the latest within fourteen days from the day on which the
communication of your withdrawal is received by us. For this reimbursement
we use the same means of payment that you used in the original transaction.
(3) Early expiry of the right of withdrawal for digital services:
The intermediation service of the Operator (bringing together Seekers and
Helpers/Lenders, payment processing) is a digital service that is fully
rendered at the express request of the User before the expiry of the
withdrawal period.
Before each paid transaction (assignment of a job, booking of a rental
transaction), the User confirms:
a) that they expressly consent to the Operator commencing performance of
the intermediation service immediately; and
b) that they are aware that their right of withdrawal expires upon full
rendering of the intermediation service (Section 356(4) BGB).
Upon assignment of the job to a Helper or confirmation of a booking, the
intermediation service is fully rendered, provided no further service
component is outstanding. From this point onward, no right of withdrawal
exists with respect to the service fee.
(4) Model withdrawal form:
(If you wish to withdraw from the contract, please complete and return this
form.)
— To: Dirk Bock, Theodolindestr. 32a, 76744 Wörth am Rhein,
Email: support@beezybee-app.de
— I/We (*) hereby withdraw from the contract concluded by me/us (*) for the
provision of the following service: ____________________
— Ordered on (*) / received on (*): ____________________
— Name of the consumer(s): ____________________
— Address of the consumer(s): ____________________
— Signature of the consumer(s) (only for notification on paper):
— Date: ____________________
(*) Delete as applicable.
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Section 8 BeeCoins – Activity-Based Reward System
(1) BeeCoins are a free, activity-based reward system of the Platform.
BeeCoins are NOT a means of payment, NOT e-money within the meaning of the
German Payment Services Supervision Act (ZAG), and are NOT available for
purchase.
(2) Users receive BeeCoins automatically for the following activities:
a) Booking a job (as Seeker):
3 BeeCoins per job
b) Successful completion of a job (as Helper):
5 BeeCoins per job
c) Completion of a Borrowbee transaction:
Lender: 5 BeeCoins, Renter: 3 BeeCoins
d) Submitting a rating: 2 BeeCoins (one-time per transaction)
e) Successful invitation of a friend (referral):
10 BeeCoins (per side, inviter and invitee)
(3) The award takes place automatically after completion of the respective
activity. There is no legal entitlement to the award. The Operator reserves
the right to adjust the award rules and amounts at any time.
(4) BeeCoins may in future be redeemed for platform benefits (e.g. discounts
on service fees). The redemption options will be announced in the App as soon
as they are available.
(5) BeeCoins are:
a) not transferable to other Users;
b) not exchangeable for real money;
c) not payable out;
d) not inheritable;
e) not available for purchase.
(6) Upon termination or suspension of the user account, all BeeCoins lapse
without replacement. As BeeCoins are awarded free of charge, there is no claim
for reimbursement or compensation.
(7) The Operator reserves the right to change, restrict, or discontinue the
BeeCoins system at any time. Existing BeeCoins remain usable until any
discontinuation of the system.
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Section 9 Borrowbee – Special Conditions for the Temporary Provision of Goods
(1) Contractual relationship:
a) The contract for the paid temporary provision of an item (rental
contract) is concluded exclusively between the Lender and the Renter.
The Operator is not a party to this contract.
b) By posting a listing, the Lender confirms that they are the owner or
possessor entitled to use the offered item and are entitled to provide
it for compensation.
(2) Pricing and fees:
a) The Lender sets a daily rate and the purchase price (new value) of the item.
Rental days are counted as calendar days: the day of handover or
arrival at the Renter and the day of return each count as a full
rental day (example: a booking from the 3rd to the 6th = 4 rental days).
b) The total price displayed to the Renter includes the daily rate plus the
platform service fee of 15% (Section 7(3) lit. b), but at least EUR 4.00
per transaction (Section 7(3) lit. e); from the second joint
booking, 10% (Section 7(3) lit. c). The current surcharge is displayed
before the booking is concluded.
c) No deposit is collected via the Platform.
(3) Payment and payout (deferred payout):
a) The rental price is collected (charged) upon booking via the payment
service provider Stripe. The payout to the Lender is held back until
release.
b) The payout of the rental price to the Lender takes place after the
arrival of the item at the Renter has been confirmed (documented
personal handover or DHL delivery confirmation) and an objection window
of 24 hours has expired. The payout is decoupled from the return of the
item.
If the Lender confirms the flawless return of the item before the
objection window has expired, the rental transaction is deemed completed
and the payout may be released as of that point in time; complaints
reported by the Renter within the applicable deadline remain unaffected.
c) If the Renter reports a material defect or damage upon arrival within
the 24-hour objection window, the payout is held until clarification.
The Operator may mediate in disputes but is not obliged to make a
decision.
d) An early return of the item does not give rise to a claim for a pro rata
reimbursement of the rental price. The booked period is decisive. In the
case of shipment, a longer actual rental period may be additionally
charged pursuant to paragraph (8) lit. d.
e) Reservation for automatic charges: Insofar as these GTC provide for an
automatic charge to the Renter's stored means of payment (in particular
the difference settlement under paragraph (8) lit. d as well as the
default and replacement provisions under paragraph (10)), such an
automatic charge requires that the respective function is technically
enabled and that the Renter has expressly consented to the specific
payment logic upon booking. If the function is not enabled or consent is
lacking, no automatic charge takes place; any claims of the Lender must
in that case be asserted directly between the parties.
(4) Booking calendar and availability:
a) Lenders can manage the availability of their items via a booking
calendar.
b) Listings have a maximum runtime of 6 months (selectable by the Lender)
and expire automatically thereafter.
c) An extension is possible by re-posting the listing.
(5) Location and geo-privacy:
a) Before the assignment of a rental transaction, the Renter is shown only
an approximate location (rounded geo-coordinates).
b) The exact location is transmitted only after binding assignment and
receipt of payment.
(6) Communication:
The in-app chat between Lenders and Renters is available after an expression
of interest and before the booking request, in order to clarify handover
details, availability, and return arrangements (see Section 4(4) lit. a).
(7) Liability for property damage:
a) The Operator is not liable for damage to, loss of, or theft of items
lent via the Platform.
b) Claims for property damage exist exclusively between the Lender and the
Renter.
c) The Operator recommends that both parties take out suitable liability
insurance.
(8) Handover and return procedure:
a) The handover of the item takes place by personal collection or by
shipment via DHL parcel. The shipping method is determined by the Lender
in the offer. Upon booking, the Renter selects the desired option (where
both are available).
b) In the case of personal collection, the rental period begins with the
documented handover and ends with the documented return.
c) Shipment, tracking, and rental-period calculation:
– The Lender is obliged to enter the DHL tracking number in the Platform
after shipment.
– The rental period begins automatically on the day on which delivery to
the Renter is confirmed by DHL (DHL delivery status "delivered").
– The Renter is responsible for the return shipment. They organize and
pay for the return shipment independently and enter the DHL tracking
number in the Platform.
– The rental period ends automatically on the day on which the return
delivery to the Lender is confirmed by DHL (DHL delivery status
"delivered").
– The Platform automatically queries the DHL tracking status in order to
determine the delivery and return times.
d) Difference settlement in the case of shipment:
– Upon booking, the rental price is pre-calculated and charged on the
basis of the rental duration selected by the Renter.
– If the actual rental period (according to DHL delivery data) is longer
than the booked rental duration, the difference is automatically
charged additionally via the stored means of payment.
– A shorter actual rental period does not give rise to a claim for a
pro rata reimbursement (paragraph (3) lit. d). The booked period is
decisive.
– The difference settlement takes place within 48 hours after the end of
the rental period.
e) Two-stage return procedure:
– The Renter reports the return shipment via the Platform and enters the
DHL tracking number.
– The Lender confirms receipt and checks the condition of the item.
– In the event of an objection regarding the condition, the Lender has
48 hours after receipt to report damage. The damage settlement is
governed by paragraph (13).
f) Shipping costs:
– The outbound shipment (Lender to Renter) is charged upon booking and
borne by the Renter. The costs are based on the weight range specified
by the Lender (DHL parcel DE fixed prices) plus a packaging flat rate.
– The return shipment (Renter to Lender) is organized and paid for
independently by the Renter.
– DHL parcels are insured by default up to EUR 500.
(9) Photo documentation:
a) Both parties are encouraged to document the condition of the item
photographically at handover and return.
b) The photo documentation serves as proof in the event of damage claims or
disputes.
c) Photos are stored encrypted on the Platform and are accessible only to
the parties involved and the Operator (in the event of disputes).
(10) Late return and sanctions:
a) Grace period: A delay of up to one day after the agreed return date, or
the return date determined on the basis of the DHL delivery data,
remains free of sanctions (grace period).
b) Compensation for use: From the second day of delay, the agreed daily
rate becomes due as compensation for use for each commenced day of delay
(in line with the legal concept of Section 546a BGB). This amount is due
to the Lender.
c) Default surcharge: In addition, a surcharge amounting to 10% of the
daily rate is incurred for each commenced day of delay in favor of the
Operator. No default surcharge is incurred as long as the item is
demonstrably in return transit (DHL tracking number on file) or the
collection by a Helper commissioned via the Platform is pending.
d) Cap and reservation of proof: Compensation for use and default
surcharges are, in total, capped at 80% of the stated purchase price.
The Renter remains entitled to prove that no damage or substantially
less damage has arisen; in this case the payment obligation is reduced
accordingly. The amounts may be collected via the Renter's stored means
of payment (subject to paragraph (3) lit. e).
e) Escalation: From the 8th day of delay, an escalation ticket is created.
The Operator may intervene in a mediating capacity but is not obliged to
do so. From this point, the Lender may, for the assertion of their legal
claims, request the contact details of the Renter required for this
purpose (Art. 6(1) lit. f GDPR, legitimate interest in legal
enforcement).
f) Replacement and suspension: If no return takes place by the 15th day of
delay, the item is deemed not returned. The Renter is excluded from
using the Borrowbee module. The stated purchase price (less default
payments already made, in total no more than EUR 5,000) may be collected
via the stored means of payment (subject to paragraph (3) lit. e).
Further statutory claims of the Lender against the Renter remain
unaffected.
g) Warning system:
– 1st violation (e.g. late return): warning.
– 2nd violation: permanent suspension of the Borrowbee module. Access to
other platform modules (Beezybee) remains unaffected.
– Fraud or intentional damage: immediate complete suspension of all
platform modules.
h) Objection: The affected User may file an objection within 14 days after
the imposition of the sanction via the in-app support.
(11) Automatic archiving:
a) Search requests without a received offer are automatically archived
after 6 months.
b) Search requests with unaccepted offers are archived after 3 months.
c) Search requests are archived 3 months after expiry of the return date.
d) Listings are automatically deactivated after expiry of the runtime
selected by the Lender (max. 6 months).
e) The User is informed by push notification before the archiving.
(12) Rating system (dual rating):
a) After completion of a rental process, both parties may submit a rating.
b) The Renter rates the Lender and the condition of the item.
c) The Lender rates the Renter (in particular with regard to reliability
and careful handling).
d) The general provisions on the rating system pursuant to Section 11 apply
supplementarily.
(13) Damage settlement:
a) In the event of damage to or loss of a rented item, the Renter is liable
under the general statutory provisions, in particular Section 823 BGB
(compensation for damages due to tort).
b) No deposit is collected via the Platform. Claims for damages are to be
settled directly between the parties; paragraph (10) lit. f remains
unaffected.
c) Beezybee documents the damage case and may, upon request of the Lender,
release the contact details of the Renter for direct clarification
(GDPR Art. 6(1) lit. f, legitimate interest).
d) Prerequisites for the damage documentation:
– Complete photo documentation at handover and return
– Damage report within 48 hours after return
– Cooperation in clarifying the facts
e) Normal traces of use and minor cosmetic changes that do not materially
reduce the utility value are considered ordinary wear and tear and do
not give rise to a damage case.
f) For damage during shipment (outbound and return), Beezybee refers to the
transport insurance of the shipping service provider (DHL: by default up
to EUR 500).
g) Beezybee is neither an insurer nor an insurance intermediary and renders
no reimbursements or compensation to Users.
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Section 10 DAC7 Reporting Obligation (German Platform Tax Transparency Act)
(1) The Operator, as a platform operator pursuant to the German Platform Tax
Transparency Act (PStTG), which implements EU Directive 2021/514 ("DAC7") into
national law, is obliged to report certain information about Users and their
transactions to the German Federal Central Tax Office (Bundeszentralamt für
Steuern, BZSt).
(2) The scope of the reporting obligation depends on the type of activity:
a) Personal services (Section 5(1) No. 2 PStTG, for example Beezybee jobs)
are reportable without any de minimis threshold, i.e. already from the
first remunerated activity.
b) The provision of means of transport (Section 5(1) No. 4 PStTG) is
likewise reportable without a de minimis threshold.
c) The de minimis threshold of fewer than 30 activities and less than
EUR 2,000 in remuneration applies exclusively to the sale of goods
(Section 4(5) No. 4 in conjunction with Section 5(1) No. 3 PStTG).
d) The mere rental of movable goods without means of transport is not a
relevant activity and does not trigger any reporting obligation.
(3) In these cases, the Operator is obliged to transmit the following data to
the BZSt:
a) first and last name of the User;
b) address (primary residence);
c) tax identification number (Steuer-ID);
d) date of birth;
e) if applicable, VAT identification number;
f) IBAN of the stored bank account;
g) total amount of income earned during the reporting period;
h) number of transactions;
i) any fees retained by the Platform.
(4) The User is obliged to provide the data required for the fulfilment of the
reporting obligation completely and truthfully. In the event of false
information, the User is liable to the Operator for all resulting damages (in
particular fines).
(5) The report to the BZSt does not release the User from their
self-responsible obligation to declare their income for tax purposes (see
Section 6(3)).
(6) The Operator assumes no tax liability whatsoever for Users. It is neither a
tax advisor nor authorized to provide tax information. Users are strongly urged
to seek advice from a tax advisor.
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Section 11 Rating System
(1) The Platform provides a rating system that serves transparency and the
building of trust between Users.
(2) Ratings must be truthful, objective, and free of insulting,
discriminatory, or unlawful content.
(3) The Operator reserves the right to delete or anonymize ratings if:
a) they demonstrably contain untrue factual assertions;
b) they exhibit insulting, discriminatory, or unlawful content;
c) they were evidently submitted by fake accounts or in collusion;
d) the affected person files a comprehensible complaint and the review
reveals that the rating violates these GTC.
(4) A User's claim to deletion of individual ratings exists only in the cases
mentioned in paragraph (3).
(5) In the Borrowbee area, the dual rating system pursuant to Section 9(12)
applies.
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Section 12 Termination and Account Deletion
(1) The User may terminate their user account at any time without stating
reasons. The termination may be effected via the account settings in the App
or by informal notification to the Operator (email is sufficient).
(2) Open transactions (ongoing jobs, active rental processes, outstanding
payments) must be completed before the account deletion. The user account
remains in existence until all open transactions are completed.
(3) The Operator is entitled to suspend or delete the user account with
immediate effect if:
a) the User violates material provisions of these GTC, in particular
Sections 4, 5, 6;
b) the User repeatedly receives negative ratings indicating serious
breaches of obligation;
c) there is reasonable suspicion of a criminal act;
d) the User initiates or carries out off-platform deals within the meaning
of Section 4(3).
(4) Upon account deletion:
a) all unused BeeCoins lapse without replacement (Section 8(6));
b) personal data is deleted or anonymized in accordance with the data
protection provisions and the statutory retention periods;
c) existing ratings remain on the Platform in anonymized form, insofar as
this is necessary to maintain the integrity of the rating system.
(5) The statutory retention obligations (in particular tax and commercial-law
retention periods pursuant to Sections 147 of the German Fiscal Code (AO) and
257 of the German Commercial Code (HGB)) remain unaffected by the account
deletion.
(6) Objection procedure for suspensions:
a) The affected User may file an objection within 14 days after receipt of
the suspension notification via the in-app support or by email to the
Operator.
b) The Operator re-examines the facts and notifies the User of the outcome
within 14 working days.
c) During the objection procedure, the suspension remains in effect.
Ongoing transactions are not impaired.
d) The option of pursuing the ordinary legal remedies remains unaffected.
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Section 13 Limitation of Liability
(1) The Operator is liable without limitation:
a) in cases of intent and gross negligence;
b) for injury to life, body, or health;
c) within the scope of an assumed guarantee;
d) in cases of mandatory liability under the German Product Liability Act
(Produkthaftungsgesetz).
(2) In the case of simple negligence, the Operator is liable only for the
breach of a material contractual obligation (cardinal obligation). In this
case, liability is limited to the contract-typical, foreseeable damage.
(3) The Operator is not liable for:
a) the quality, lawfulness, safety, or availability of the offers or
listings posted by Users;
b) the fulfilment of contracts between Users;
c) damages arising from the performance of jobs or the use of lent items;
d) the tax, social-security, or trade-law compliance of individual Users;
e) failures, delays, or errors in payment processing by Stripe;
f) the loss of data, insofar as the User has failed to carry out regular
data backups;
g) a temporary unavailability of the Platform due to maintenance work,
technical disruptions, or force majeure.
(4) The foregoing limitations of liability also apply in favor of the legal
representatives, vicarious agents, and other agents of the Operator.
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Section 14 Data Protection
(1) The Operator collects, processes, and uses personal data of Users in
compliance with Regulation (EU) 2016/679 (GDPR), the German Federal Data
Protection Act (BDSG), and the German Telecommunications and Digital Services
Data Protection Act (TDDDG).
(2) Details regarding data collection, processing, and use, including the
rights of the data subjects, are governed in the separate Privacy Policy, which
can be accessed via the App and the website of the Operator.
(3) The Privacy Policy is part of the user agreement and is presented to the
User for acknowledgment upon registration.
(4) In connection with the DAC7 reporting obligation (Section 10), personal
data is transmitted to the German Federal Central Tax Office on a statutory
basis (Art. 6(1) lit. c GDPR).
──────────────────────────────────────────────────────────────
Section 14a Use of Artificial Intelligence
(1) The operator makes substantial use of AI-supported systems. This section
summarises where this occurs. It serves to inform users transparently.
(2) Content screening. Every job and every listing is checked for admissibility
by an AI system before publication (Sections 6 and 9). The system classifies
content as permitted, requiring proof, or inadmissible, and may prevent
publication. Chat messages are additionally screened automatically for
inadmissible content and for the exchange of contact details. All texts
submitted by users pass through this screening.
(3) Price suggestions. Price suggestions for jobs are determined with AI
support. They are non-binding guidance; the price is agreed between the users.
(4) Translations. Titles and descriptions are machine-translated into the second
platform language and displayed in that form. Machine translations may deviate
from the source text; the original text entered by the user prevails.
(5) Imagery. The illustrations, icons and background images used in the app and
on the website were created using generative AI. This does not apply to photos
uploaded by users themselves.
(6) Notifications. Wording in notifications may be formulated with AI support.
(7) User support. Support requests are currently handled personally. The
operator reserves the right to use AI-supported systems for responses. Where a
reply is generated automatically, it will be marked as such; on request the
matter will be handled by a human.
(8) Human review. Where an automated check leads to the rejection of content,
the user may request review by a human. Details and the data protection basis
are set out in the privacy policy (automated individual decision-making,
Art. 22 GDPR).
(9) AI systems can produce incorrect results. The screening under paragraph 2
does not release users from their responsibility for the admissibility of the
content they submit and the jobs they accept.
───────────────────────────────────
Section 15 Applicable Law and Place of Jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the UN
Convention on Contracts for the International Sale of Goods (CISG).
(2) If the User is a merchant within the meaning of the German Commercial Code,
a legal entity under public law, or a special fund under public law, the
exclusive place of jurisdiction for all disputes arising from or in connection
with this contract is Karlsruhe.
(3) Towards consumers, the general place of jurisdiction pursuant to
Sections 12 et seq. of the German Code of Civil Procedure (ZPO) applies. The
Operator is neither obliged nor willing to participate in a dispute resolution
procedure before a consumer arbitration board, unless this is required by law.
──────────────────────────────────────────────────────────────
Section 16 Severability Clause
(1) Should a provision of these GTC be or become wholly or partially invalid or
unenforceable, the validity of the remaining provisions shall not be affected
thereby.
(2) In place of an invalid or unenforceable provision, as well as to fill any
gaps, the statutory provisions shall apply (Section 306(2) BGB). A
validity-preserving reduction of invalid clauses to the just-permissible
extent does not take place.
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Section 17 Amendment of the GTC
(1) The Operator reserves the right to amend these GTC at any time with effect
for the future, insofar as this is necessary for objective reasons (e.g. in the
event of changes to the legal situation, case law, market conditions, or
business strategy) and the User is not unreasonably disadvantaged.
(2) The User is informed of amendments to the GTC at least 30 days before the
new version takes effect, by email and/or in-app notification.
(3) The User has the right to object to the amended GTC within 30 days after
receipt of the amendment notification. The objection may be made informally
(e.g. by email).
(4) If the User does not object within the period and continues to use the
Platform after the expiry of the period, the amended GTC are deemed accepted.
The Operator will specifically draw the User's attention to this legal
consequence in the amendment notification.
(5) If the User objects to the amended GTC, the Operator is entitled to
terminate the user agreement as of the time the amended GTC take effect. The
User is informed of this in the amendment notification.
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Wörth am Rhein, July 16, 2026
Dirk Bock